OnDeck Top 10 FAQ

OnDeck’s Top 10 FAQs: Answered

We want to make getting business financing from OnDeck as easy as possible. And we often get asked the same questions by small business owners looking to take financing for their business. So, we want to share the top 10 questions we get asked and answer them for you.

1. What products do you offer?

OnDeck offers true small business Term Loans and Lines of Credit.

We have one simple application for both term loans and lines of credit, so we can present you with all of the financing options available to you and your business.

2. What are your loan amounts and terms?

OnDeck offers Term Loans from $5,000 – $250,000 over 6-24 months in Canada.

Our Lines of Credit go up to $50,000 with payback over 6 months. (The lines of credit are revolving, so as you pay it back your available fund increase.)

3. How does the application process work?

Our application process takes less than 10 minutes! You can apply online or over the phone by calling (888) 269-4246.

We’ll only need your basic business information to apply and may ask you for 3 months of your most recent bank statements.

Watch this 2-minute video about our fast and easy online application.

4. Will my credit be impacted by applying?

We are mindful of your hesitation to have a credit inquiry on your record. In Canada, we always do a soft inquiry (which doesn’t hurt your credit score), unless your credit file is restricted, in which case we would contact you to lift the restriction and do a hard pull.

5. What are your minimum requirements?

OnDeck Minimum Requirements Include:

  • 1 year in business. Our median customer has been in business for 7 years.
  • $100,000 in gross annual revenue. Typical gross annual revenues exceed $450,000.
  • A minimum credit score of 500. The majority of applicants have scores of 650 or higher.
  • At least 5 deposits to your business checking each month

OnDeck serves over 700 industries, so it’s likely that we’re able to work with you.
Just in case, here is a list of the few industries we can’t serve.

6. What information do I need to apply?

OnDeck requires little to no paperwork to apply. Before you start filling out the application make sure to have this information on hand:

  • Your Business Tax ID Number
  • Your Social Insurance Number
  • Estimated Annual Gross Revenue
  • Average Bank Balance

You may need to submit your last 3 months of business bank statements1. (know where these are or how to download them)

7. What are your rates?

 OnDeck’s costs reflect our process. Your actual rate is determined by our OnDeck Score technology. We analyze hundreds of data points and base your rates on the health of your business, not just your credit score.

The speed of our process and our technology allows us to give more money to more businesses than banks and other lending sources.

OnDeck offers a range of rates based on your business. OnDeck offers:

  • Term loans as low as 9.99% annual interest rate (AIR)2
  • Lines of Credit as low as 19.99% annual percentage rate (APR)3

8. How does payback work?

OnDeck uses frequent micro-payments to payback your loan without feeling the burden of a large monthly payment that banks and many other lenders put on you. We know this is a little different, but we’re looking out for you. The daily or weekly payment is calculated through the data you provided OnDeck, so the amount will always be a manageable number.

9. How can this loan help my business credit?

If you take a loan from OnDeck, an institution that reports to the business credit bureaus, and if you make timely payments, then these payments should help build your business credit profile, which in turn should lead to better offers if you apply for a loan again in the future.

OnDeck reports to three of the major business credit bureaus—Experian, Equifax, and Paynet—so any future lender can see your good business credit profile if you make timely payments and pay down the loan in full. Want to know more? Read this quick article.

 10. How long does it take to get funded?

OnDeck can deliver decisions in minutes, and funding in as fast as 1 business day.


All loans subject to lender approval. Depending on the state where your business is located and other attributes of the loan, your business loan may be issued by Celtic Bank, a Utah-Chartered Industrial Bank, Member FDIC. Your loan agreement will identify the loan issuer prior to your signing.

Eligibility for the lowest rates is limited to the healthiest businesses with the strongest cash flows, and typically businesses that have shown an excellent payment history on prior loan products with OnDeck. Average pricing for term loans is 24% simple interest and 38% AIR; average rates for lines of credit are 29.99% APR. Average rates and typical qualifications based on the quarter ended June 30, 2016.

1 In a small percentage of cases, some further documentation is needed.

2 Annual Interest Rate is the yearly interest percentage you pay based on your average loan balance. This rate excludes any fees.

3 APR is the cost of the [draw/line] in terms of total periodic interest expressed as a yearly rate.